Wednesday, January 31, 2018






So today was our anniversary.  So of course I ordered flowers days ago via Delta shopping from FTD.com.  So today at 4pm I get an email at work (where they were to be delivered to ensure somebody would be here) from FTD that says they can't deliver the flowers.  Until tomorrow.  Mind you, I live in a major city with 700,000 people and I'm guessing there are more than 1,000 florists within the city itself.

So I call FTD, and after not getting any luck with the customer service rep - "Sorry, has to be tomorrow" - I ask for her manager.  Same story.  The BEST he is authorized to do is delivery tomorrow, and a whopping 30% off the order.  Of course they won't tell me the name of the local florist who screwed this order up for both me and FTD. 

Anniversary ruined.  So, to make amends and teach a little lesson on customer service to FTD, I created this blog the same afternoon, and hope it is here to spread the word.

Please comment and share your disaster stories of ruined anniversaries, angry spouses that thought you forgot, birthday gloom for frail mothers, flowers that never made it to the funeral.  This may help us all vent our frustrations with companies that simply don't care. 

Resist FTD, people!

 


So today was our anniversary.  So of course I ordered flowers days ago via Delta shopping from FTD.com.  So today at 4pm I get an ema...